Question 1

What is J.L.Luik?

Accepted Answer

J.L.Luik is a Dallas based premium online gift company that specializes in unique and whimsical products, as well as fun, stylish jewelry and accessories. All of our products include free, unique gift-wrap, most in our custom eco-friendly fabric bags to ensure a fantastic giving and receiving experience.

Question 2

Who is J.L.Luik?

Accepted Answer

J.L.Luik is the name used by a very young Jessa Lee Van Luik, now Jessa Anastopulos, for all types of imaginary ventures and now some indeterminate number of years later it is the real deal.

Question 3

How do I return an item?

Accepted Answer

If you are not 100% satisfied with your purchase from J.L.Luik, we will be happy to issue a refund or exchange your item. To make a return or exchange, contact our Customer Service Department for further instructions. contact@jlluik.com, subject: return/exchange.  Please visit our Refund/Exchange Policy for further details.

Question 4

How are Shipping & Handling charges calculated?

Accepted Answer

Shipping & Handling charges are based on product cost before any product discounts or promotions. Please see item descriptions for special shipping requirements. See our shipping page for more details.

Question 5

Do you ship internationally?

Accepted Answer

No, we do not ship internationally.

Question 6

How long will it take for my package to be delivered?

Accepted Answer

Standard Ground delivery via UPS (Untied Parcel Service) can take anywhere from 1 to 5 business days in the United States, depending on the destination for delivery. Next Day or Two Day deliveries are made in one or two business days, as indicated. Most in stock items are shipped the same day for orders placed by 2pm Central Time. Please see our shipping page for more detailed information on shipping times and rates.  Plese see our Shipping Policy for further details.

Question 7

How will my package arrive; what can I expect?

Accepted Answer

Your package will arrive via UPS (United Parcel Service), either Standard Ground, Two Day or Next Day, depending on which delivery method you select. Every gift is carefully and beautifully gift wrapped, either in our eco-friendly fabric custom bags, our unique wrap, and/or a beautiful satin ribbon and bow. If you requested a gift note, our beautiful card will be attached to the outside of the gift with your customized, personal message printed. Questions about wrapping, contact us at contact@jlluik.com or text us.

Question 8

How can I review or make changes to my web order?

Accepted Answer

After your order is placed online, you will receive an Order Confirmation to the email address you indicated when ordering. This will include an Order Number and details about the product, total cost, billing and shipping information, and estimated delivery time for your order. This is confirmation that your order has been placed successfully and is also your receipt. If you would like to make any changes to your order after this point, please contact Customer Service at contact@jlluik.com we will be happy to assist you.

Question 9

How will I recieve my refund?

Accepted Answer

Within 30 days of purchase, merchandise may be exchanged or refunded in the original form and amount of payment for the returned merchandise. Please visit our Refund/Exchange Policy for specific details.

Question 10

How do I learn more about J.L.Luik

Accepted Answer

Keep up to date and in touch by Subscribing for updates.  Also, follow us on Instagram.

Question 11

Does J.L.Luik have a physical store?

Accepted Answer

Not at this time, we are an online store only.

FAQ